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FAQ | Frequently Asked Questions | About Graphic Design

  • What is the usual turnaround time?

    Design work turnaround really depends on project and revisions. Usually we deliver first drafts in 24-48 hours. For more complex projects such as web landing pages, presentations, or multipage projects will require more time. If you start such a project designer will let you know the date more accurately.
  • How many designs per month will I get?

    It really depends from project. However, our practice shows that you can expect to receive 1-2 designs per day.
  • How many revisions will I get?

    You will get as many revisions as you need. Just remember, revisions will be treated as a new requests and may affect the delivery timelines of other pending/active requests. For the best results always try to give clear guidelines about your project vision. The better you describe what you want to achieve the better results will be and of course the least revisions you might need.
  • What means 1 active project at a time?

    Let's take an example and say you submit 5 different design tasks. The designer takes the top task from the list, with the remaining 4 waiting in the queue until the first one is completed. Once a designer receives your approval, the next design task begins. It's a queue method. Simple, right? Remember, if you need more work, you can always opt for a larger service plan or increase the number of "active projects" at a time.
  • How many hours a month designer will work?

    You don’t need to worry about hourly billing or unexpected charges anymore. When we promise UNLIMITED, we do mean it. We work via design projects and once one design project is complete, we move to the next one on your queue the same day.
  • Do I own rights to designs?

    Yes, you own all rights and licenses to all designs we created for you. If we use stock photos, you will also be granted license for that photo. However, all materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, then we are not held liable for the rights of the final design.
  • I run multiple businesses, can I get work done for more then one brand?

    Of course! As the matter of fact we built our platform in such way that you are able to create multiple brand folders and manage design projects for multiple businesses or brands. This feature is particularly good for agencies to manage multiple client accounts.
  • What if I don’t find value working with you?

    It would be really hard to believe that, as most of our customers love to work with us. The best is to sign up for our service and test us. Feel by yourself if we are valuable! If you decide our service doesn’t provide the value you’re expecting, you can get a full refund within the first 7 days.
  • Do I need to sign a contract?

    No, you are enrolled on a month to month membership and can cancel your plan anytime. We don’t want you to feel locked to the contract.
  • Does this service contain any hidden fees?

    No!. Price plan is exactly what you pay on a monthly basis. We don’t have any hidden fees.
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